Answers to the questions we are asked most. If yours is not here, please write to us.
Ordering
How does the complimentary piece work?
Selected pieces are complimentary. You cover delivery and handling, which is calculated by the number of pieces in your order and shown in your bag before you check out.
Can I order more than one piece?
Yes. One and two pieces carry the same delivery and handling, because they travel in the same parcel.
Can I change my order after placing it?
[TO BE CONFIRMED — depends on fulfilment cut-off times.]
Delivery
How much is delivery and handling?
It depends on how many pieces you order. See Delivery & Handling for the full table.
How long will my order take?
[TO BE CONFIRMED — dispatch and transit times will be published once agreed with our fulfilment partner.]
Do you deliver outside Australia?
[TO BE CONFIRMED — a business decision on international delivery is still open.]
Returns
Can I return a piece?
[TO BE CONFIRMED — returns window and conditions to be set. Your rights under the Australian Consumer Law always apply.]
What if my ring does not fit?
[TO BE CONFIRMED — size exchange process to be set.]
Ring sizing
What sizes do you offer?
Australian letter sizes. The confirmed range per piece will be shown on each product page.
How do I find my size?
See our Ring Size Guide.
Product care
How should I care for my jewellery?
[TO BE CONFIRMED — care guidance will follow the confirmed materials. We will not publish care or durability advice before we know what the pieces are made of.]
Payments
What payment methods do you accept?
[TO BE CONFIRMED — payment methods will be listed once payments are activated.]
What currency are prices in?
[TO BE CONFIRMED — the store currency is being set to Australian dollars.]